Locate your problem
When troubles occur, the fastest way to find a solution is to read the context help (accessible by pressing F1). You can search the help using keywords such as the name of the dialog or window where the problem occurred, the text of error messages that appeared, or the used hardware. The following tables contain a summary of the most frequent errors, while the rest of this chapter contains information on how to solve them.
Note:
Names of the individual Clarity Instruments appear in the window headers instead of the common term “Instrument”.
List of windows and dialogs
List of Error Messages
| Error Messages | |
|---|---|
| Clarity is unable to find HW key | "Clarity is unable to find HW key" |
| Missing HW key | "Missing HW key" |
| TRIAL Expired | "Trial Expired" |
| Access to Audit Trail was denied | " Failed to create Audit Trail" |
| Wrong Software Version | "Wrong Software Version" |
| Wrong User Code | "Wrong User Code" |
| DEMO (in the window header) | "DEMO (in the window header)" |
| Disabled (in the status line) | "Data Acquisition - non-functional" |
| Installation did not pass Windows Logo Testing | "Software Installation" |
| Simulated (in Data Acquisition) | "Data Acquisition - Simulated" |
| User accounts file load error | "User accounts file load error" |
List of hardware
| Hardware | |
|---|---|
| HW key | "Missing HW key", "Clarity is unable to find HW key" |