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FAQ

This page lists frequently asked questions about Clarity, CSW32 and CSW17 chromatography stations. You can either perform a fulltext search of all FAQs or select from the predefined categories.

Category: User - Clarity

1 Computer slows down significantly
31.8.2017
2 Agilent 6890 has not functional detection of S/SL Inlet after update to Clarity 7.3
30.6.2017
3 During update to Clarity 7.2 the User Code is required, why?
13.4.2017
4 How to create memory dump from Clarity (Lite)?
30.1.2017
5 Problems with modules using .NET
11.1.2017
6 Registration of files in Windows Vista, 7, 8.1 and 10
21.12.2016
7 System error message "The program can't start because api-ms-win-crt-runtime-I1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem" appears during Clarity start, what does it mean?
27.9.2016
8 Running acquisition data recovery after Clarity crash or freeze
8.8.2016
9 HW key (re)installation
10.6.2016
10 Clarity 7.0 changes the installation folder structure. Can I preserve previous installation in case I want to revert to it?
5.5.2016
11 Clarity 7.0 has changed the installation directory structure, can I revert to previous version?
5.5.2016
12 Clarity Error Messages
29.4.2016
13 After update to Clarity 6.2 it is not possible to change ranges in the Data Acquisition window.
10.11.2015
14 How does work the peak detection in FC-GP?
29.10.2015
15 How to move Clarity (Clarity Lite) software to a new PC?
15.10.2015
16 I lost my HW key (dongle). How do I get a replacement?
15.9.2015
17 Which USB-RS232 cable adapter should I use?
23.6.2015
18 Why have been my detector settings for Agilent ICF Control reset to default after an upgrade?
14.4.2015
19 Data Acquisition is non-functional. A grey icon with the "Disabled" heading and a non-functional Monitor - Data Acquisition command.
19.3.2015
20 Direct connection between chromatograph and PC realized over LAN without switch
19.3.2015
21 I have Clarity or Clarity Lite with 1-channel AD card. How can I perform analog acquisition from 2-channel GC Agilent Agilent 5890, 6890 or 7890?
19.3.2015
22 How can I remove unused detector or signal from Acquisition?
19.3.2015
23 Is it possible to use Clarity with autosampler which is not listed in the Clarity controls list?
18.3.2015
24 Computer related Clarity (Lite) problems
18.3.2015
25 Red error label "DEMO - WRONG S/N" or "DEMO - Wrong User Code" in Clarity (Lite) window, what does it mean?
9.3.2015
26 "DEMO" label in the main Clarity window title.
9.3.2015
27 How many instruments can be controlled simultaneously by Clarity?
11.12.2014
28 MultiCOM drivers could not be installed under Windows 8.1?
12.11.2014
29 Compatibility table between DANI Master GC, DHS, SHS, firmware revisions and Clarity versions
13.10.2014
30 Is it possible to work with multiple ISTDs in Clarity?
11.9.2014
31 How many A-D converters and channels (signals) can I combine in Clarity?
19.5.2014
32 Some labels in Clarity seems to be cut in Windows 8 and later
25.3.2014
33 A message "No data from acquisition for 10 sec" occurs. What does it mean?
17.3.2014
34 Stability issues in Knauer PDA detectors in Clarity 5.0.2.612
17.2.2014
35 Use ISTD is not available for Groups in the Calibration table.
22.1.2014
36 Does Clarity support Windows 8, 8.1 or 10?
25.3.2013
37 Download of Clarity from www.dataapex.com hangs for a long time when it is nearly finished.
7.3.2013
38 Windows or my browser warns me, that Clarity download may harm my computer.
7.3.2013
39 Is it possible to create chromatograms in subfolders from a sequence?
8.2.2013
40 HW Key not found in Clarity even if installed on new installation of Windows.
20.11.2012
41 How to read the status of Clarity Instrument by other software?
18.10.2012
42 After Clarity upgrade from version 2.4, I got error "mfc100u.dll not found"
24.8.2012
43 Clarity cannot be correctly terminated on HP computers running OEM version of Windows 7. After turning off the application, Clarity.exe is still visible in the Task Manager and after a next launch of Clarity there is error message issued: "Clarity is already running!"
19.7.2011
44 How can I evaluate a chromatogram without starting the communication with instruments connected to the Clarity?
27.6.2011
45 Is it possible to run Clarity on multiple computers using one HW key, for example in lab and at home?
27.6.2011
46 Kovats Retention Index
13.6.2011
47 Troubles with USB Hubs and Colibrick or U-PAD2. Acquisition is stopped suddenly.
28.4.2011
48 System Configuration is lost, what is wrong?
28.4.2011
49 User Column in Summary Table doesn't display the same result as the same User Column in the Result Table.
28.4.2011
50 If I use calibrated groups in integration, the total row doesn't correspond to sum of all identified peaks in result table. Why?
27.4.2011
51 How to start a Sequence in Clarity at defined time
27.4.2011
52 I used Move, Scale or 3D View in Chromatogram - Overlay and the identified peaks and Result Table is lost. How can i get it back?
27.4.2011
53 When is it good to use the FFT Filter?
27.4.2011
54 How can I start acquisition from Sequence without Autosampler?
15.4.2011
55 Is it possible to store chromatograms from Sequence in different subdirectories?
14.4.2011
56 An error (i.e. Device Malfunction) occurred during configuration of my new hardware (Int7, Int9, U-PAD2, ...)
14.4.2011
57 How to set up LAN communication with Agilent 1100 and 1200 systems?
11.4.2011
58 Could I perform Simulated Distillation (SimDis) on Clarity's chromatograms?
11.4.2011
59 Is it possible to calculate RRT (Relative Retention Times) in Clarity?
11.4.2011
60 Is it possible to split an unresolved peak into two peaks?
23.2.2011
61 I cannot see the Chinese fonts in my PDF reports. What is wrong?
15.2.2011
62 Some text (mostly colored or of gray color) isn't visible on printed reports.
15.2.2011
63 How can I update Clarity to newer version?
10.2.2011
64 How can I open chromatograms from other datasystems?
5.2.2011
65 I get an error message (Error on setup, Can't create ...) when I want to add an hardware to Clarity Configuration.
18.1.2011
66 Can Clarity interface with LIMS?
18.1.2011
67 Does Clarity support Calibration Bracketing?
18.1.2011
68 In the Chromatogram window, the chromatogram doesn't display requested number of data points and peaks are deformed. What is wrong?
10.1.2011
69 How can I display default buttons and commands in toolbars?
10.1.2011
70 It is not possible to insert the INT7, INT9 card into PCI slot. What is wrong?
10.1.2011
71 How can I perform fraction collection using multiposition valves?
10.1.2011
72 Signal is cut bellow 0 Volts. What is wrong?
20.12.2010
73 Why is the Created date of chromatogram different from its Acquired date?
20.12.2010
74 Send Report by Email does not perform any action.
20.12.2010
75 Send chromatogram by e-mail is non functional (also the Send Method by email or Send Calibration by email).
20.12.2010
76 Clarity and Windows Vista or later - known problems
16.12.2010
77 I'm going to extend my Clarity station. Do I need to change my HW key?
16.12.2010
78 Is it possible to display more versions of one chromatogram together?
16.12.2010
79 In the Chromatogram window, I see only tables and not a chromatogram.
16.12.2010
80 INT7 or INT9 board driver does not work properly. How can I reinstall it?
16.12.2010
81 What are the Clarity configuration files?
16.12.2010
82 What are maximum cable lengths for connecting devices (instruments)?
16.12.2010
83 Can I Integrate a chromatogram during its currently running analysis (a kind of snapshot)?
16.12.2010
84 What is the difference between commands Export Data and Export Chromatogram?
13.12.2010
85 Is it possible to switch between two different configurations?
13.12.2010
86 How to determine non-volatile hydrocarbons according to DIN H53 (ISO 16703)?
9.12.2010
87 What is the difference between analogue and digital acquisiton?
30.11.2010
88 How to set proper Sampling Rate?
23.11.2010
89 If the customer has GC with 1 detector and HPLC with 1 detector, what is the needed configuration?
10.11.2010
90 When the customer has two HPLC systems, both equipped with two detectors, is it possible to combine 2 channel A/D card together with the 4 channels A/D?
10.11.2010
91 How to improve Clarity speed on slow computer.
8.11.2010
92 Can Clarity perform a "Norm % quantification"?
26.10.2010
93 U-PAD2 with Windows 2000 and computer crash.
26.10.2010
94 How to keep all desktop changes common for all users?
20.10.2010
95 Some AIA files from Clarity couldn't be imported in some versions of Agilent & HP Chemstation program.
8.9.2010
96 Method setup - Event table is corrupted after changes in detectors (instruments) configuration used in it or after chenges in PC's HW.
8.9.2010
97 I have one instrument (chromatograph) with four detectors. Can I use them independently (start them in different time)?
7.9.2010
98 When I work with a sequence or batch, is it possible to calculate statistical parameters as mean, standard deviation, etc. of the chromatogram batch?
25.8.2010
99 Clarity (Lite) does not initialize. The splashscreen will appear and then nothing happens.
25.8.2010
100 How can I order Clarity software?
24.8.2010
101 Fast GC. How many points per second is the Clarity software able to acquire?
23.8.2010
102 Where can I find Clarity Serial Number (S/N)?
10.9.2008
103 Windows Vista installation and troubleshooting
13.8.2007
104 U-PAD hangs up turning Windows to blue screen
29.5.2007
105 IQ Report failed. (IQ = Installation Qualification)
23.4.2007
106 What happened to Clarity EVAL?
16.11.2006
107 Can I use two different versions of Clarity on a single PC?
(For example BETA version and RELEASED version)

9.10.2006
108 Results table displays "N/A" instead of results.
24.5.2006
109 I have configured FLD so that two Signals are on Instrument 1 and other two on Instrument2. When I open Instrument 2 and go to Device Monitor it does not display any signal.
24.10.2004
110 The "Area Sum" integration event (included in Chemsation) could be replaced using the "group peaks" task?
14.7.2004
111 In the Injection Volume (Single Analysis) the volume unit is in ml instead of ul (microliter). How can I change it?
14.7.2004
112 Is it posible to print a report containing 3 or 4 chromatograms overlayed ? When we did it, only one Chromatogram was printed.
14.7.2004
113 When I create a new project, is it necessary to work in the C:\Clarity? It is not possible to work with the internal net?
10.10.2003
114 The title "Simulated" is displayed in the Data Acquisition window
10.10.2003
115 Do you also offer free software updates for 3 years with Clarity? I often use this as a selling point.
10.9.2003
116 Are there any upgrade options for current CSW17/CSW32 users to the Clarity software?
10.9.2003
117 Can users load old methods, calibrations and chromatograms acquired with CSW32 into Clarity?
10.9.2003
 
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Last updated: 2017-10-02 | webmaster