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FAQ

Data Acquisition is non-functional. A grey icon with the "Disabled" heading and a non-functional Monitor - Data Acquisition command.

Possible causes are:
a) Detector not allocated to instrument:

  • Open the System Configuration dialog from the main Clarity window and check the tab of the corresponding instrument Instrument x (1).
  • In the left-hand Setup Control Modules list select the correct detector (2) connected to the A/D card you are using and assign it (3) to the corresponding instrument (4) on the right.
  • If your A/D card is not in the left-hand Setup Control Modules list, add it using the Add button (5) and repeat the previous step.
  • Click on the OK button and return to the instrument window. Data acquisition window is now functional.

b) You have purchased a licence for data collection for a smaller number of instruments:

  • Open the System Configuration dialog from the main Clarity window using the System - Configuration command and check the tab of the corresponding instrument - Instrument x. If the symbol of the curve in the tab header is blue (6), it means that the instrument can not be used for data acquisition but only for method preparation and chromatogram evaluation.
  • Check your serial number S/N, using the Help - About command from the main Clarity window.
  • In case you want to measure on this instrument as well contact DataApex or your local distributor.


System configuration window

Send comment19.3.2015
 

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Last updated: 2015-03-19 | webmaster