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FAQ

Data Acquisition is non-functional. A grey icon followed by "Disabled" heading is shown in status bar and Analysis - Data Acquisition command is grayed-out.

Possible causes are:
a) Detector not allocated to instrument:

  • Open the System Configuration dialog from the main Clarity window and check the tab of the corresponding instrument Instrument X (1).
  • In the left-hand Setup Control Modules list select the correct detector (2) connected to the A/D card you are using and assign it (3) to the corresponding instrument (4) on the right.
  • If your A/D card is not in the left-hand Setup Control Modules list, add it using the Add button (5) and repeat the previous step.
  • Click on the OK button and return to the instrument window. Data acquisition window is now functional.

b) You have purchased a licence for data collection for a smaller number of instruments:

  • Open the System Configuration dialog from the main Clarity window using the System - Configuration command and check the tab of the corresponding instrument - Instrument X. If there is a symbol of blue plug (6), it means that the instrument can not be used for data acquisition but only for method preparation and chromatogram evaluation.
  • Check your serial number S/N, using the Help - About command from the main Clarity window.
  • In case you want to measure on this instrument as well contact DataApex or your local distributor.

data acquisition non-functional

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Last updated: 2020-06-29 | webmaster