My project file is corrupted. What should I do?

  1. Close the Clarity.
  2. Find the corrupted file in File Explorer and delete it - by default it is located in the DataFiles\Projects subfolder.
  3. Go back to Clarity.
  4. When logging in to Instrument, select New Project.
  5. Fill in the same name as the corrupted project had.
  6. Confirm that the directories exist and you want to create the project file.
    Directiories have been found

The project file contains only information about the last opened documents that are "prepared" for you when you log in next time, so no damage to your data has been done upon corruption.

In most cases, corruption happens when the Clarity is closed unexpectedly - e.g., Windows updates force the system to restart or power outage.

 20.03.2024