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Support

Welcome to our technical support section. Here you will find answers to frequently asked questions, check our tips or submit aninquiry to our technical support. A User Forum has also been established for users to share questions and experiences with one another.

Should you experience some problem with your Chromatography Station, please follow these steps:

1. Frequently Asked Questions

Review the FAQ section in case the problem has a common solution.

2. Technical Support Request Form

Complete and send the Technical Support Request Form to have our help center help you with a solution. Use the Technical Support Note datasheets to collect the information necessary for identification of your problem.

For Clarity see the D013 Clarity Support Note

For Clarity Lite see the D030 Clarity Lite Support Note

3. Clarity guides & documentation

We provide web-based documentation together with user guide with large source of Standard Operating Procedures (SOP's).

4. Clarity online forum

The main purpose of the online discussion forum dedicated to Clarity stations is peer-to-peer support.The Clarity discussion forum is an online conference that covers the following major sections:

  • Clarity News: All news concerning Clarity, such as new releases, updates, betaversions.
  • Discussing Clarity: You can discuss anything concerning Clarity in this section and get help from peers or from Clarity technical support.
  • Clarity Wishlist: This section allows you to suggest and vote for new features that may be implemented in Clarity.

5. Whitepapers & application notes

Papers on practical topics and various solutions using Clarity Chromatography software.

6. Tutorials

Software tutorials.

7. Trainings

In order to familiarize users with the software operation, DataApex organizes Clarity trainings. Trainings are available upon request.

You may also contact our help center at the following number(+420) 251 013 400 during business hours (9 - 16 CET) with your urgent concerns.

All questions, comments and feedback are welcome. You can share your ideas on the discussion forum or write an email directly to us feedback@dataapex.com.

See also

 
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Last updated: 2017-06-15 | webmaster