MultiCOM drivers could not be installed under Windows 8.1?


Normally drivers for MultiCOM are installed without any problems when FULL installation of Clarity is performed. Nevertheless under MS Windows 8.1 drivers for the MultiCOM may not be installed properly. In such case following error appears: "Windows found driver for your device but encountered an error while attempting to install it. The system cannot find the path specified."

There are two ways to rectify this situation:

  1. Reinstall the drivers manually. The process is described in the Troubleshooting section of MultiCOM Manual.
  2. If the first solution does not work then the problem may be on the computer side. Possible way to solve this issue is to restore the system, perform updates and uninstall some of the ‘bonus’ (spyware, online help utilities, etc.) software. After that reinstall Clarity with FULL installation option and connect MultiCOM again.