FAQ

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Expand FAQ 1. Red error label "DEMO - WRONG S/N" or "DEMO - Wrong User Code" in Clarity window, what does it mean?
8.4.2014
   
 
 
Expand FAQ 2. Some labels in Clarity seems to be cut in Windows 8 and later
25.3.2014
   
 
 
Expand FAQ 3. A message "No data from acquisition for 10 sec" occurs. What does it mean?
17.3.2014
   
 
 
Expand FAQ 4. Stability issues in Knauer PDA detectors in Clarity 5.0.2.612
17.2.2014
   
 
 
Expand FAQ 5. Use ISTD is not available for Groups in the Calibration table.
22.1.2014
   
 
 
Expand FAQ 6. Compatibility table between DANI Master GC, firmware revisions and Clarity versions
10.9.2013
   
 
 
Expand FAQ 7. Does Clarity support Windows 8?
25.3.2013
   
 
 
Expand FAQ 8. Download of Clarity from www.dataapex.com hangs for a long time when it is nearly finished.
7.3.2013
   
 
 
Expand FAQ 9. Windows or my browser warns me, that Clarity download may harm my computer.
7.3.2013
   
 
 
Expand FAQ 10. Is it possible to create chromatograms in subfolders from a sequence?
8.2.2013
   
 
 
Expand FAQ 11. HW Key not found in Clarity even if installed on new installation of Windows.
20.11.2012
   
 
 
Expand FAQ 12. Is it possible to work with multiple ISTDs in Clarity?
25.10.2012
   
 
 
Expand FAQ 13. How to read the status of Clarity Instrument by other software?
18.10.2012
   
 
 
Expand FAQ 14. After Clarity upgrade from version 2.4, I got error "mfc100u.dll not found"
24.8.2012
   
 
 
Expand FAQ 15. Clarity cannot be correctly terminated on HP computers running OEM version of Windows 7. After turning off the application, Clarity.exe is still visible in the Task Manager and after a next launch of Clarity there is error message issued : "Clarity is already running!"
19.7.2011
   
 
 
Expand FAQ 16. How can I evaluate a chromatogram without starting the communication with instruments connected to the Clarity?
27.6.2011
   
 
 
Expand FAQ 17. Is it possible to run Clarity on multiple computers using 1 dongle (hw key), for example in lab and at home?
27.6.2011
   
 
 
Expand FAQ 18. Kovats Retention Index
13.6.2011
   
 
 
Expand FAQ 19. Troubles with USB Hubs and Colibrick or U-PAD2. Acquisition is stopped suddenly.
28.4.2011
   
 
 
Expand FAQ 20. System Configuration is lost, what is wrong?
28.4.2011
   
 
 
Expand FAQ 21. User Column in Summary Table doesn't display the same result as the same User Column in the Result Table.
28.4.2011
   
 
 
Expand FAQ 22. If I use calibrated groups in integration, the total row doesn't corresponds to sum of all identified peaks in result table. Why?
27.4.2011
   
 
 
Expand FAQ 23. How to start a Sequence in Clarity at defined time
27.4.2011
   
 
 
Expand FAQ 24. I used Move, Scale or 3D View in Chromatogram - Overlay and the identified peaks and Result Table is lost. How can i get it back?
27.4.2011
   
 
 
Expand FAQ 25. When is it good to use the FFT Filter?
27.4.2011
   
 
 
Expand FAQ 26. How can I start acquisition from Sequence without Autosampler?
15.4.2011
   
 
 
Expand FAQ 27. Is it possible to store chromatograms from Sequence in different subdirectories?
14.4.2011
   
 
 
Expand FAQ 28. An error (i.e. Device Malfunction) occurred during configuration of my new hardware (Int7, Int9, U-PAD2, ...)
14.4.2011
   
 
 
Expand FAQ 29. How to set up LAN communication with Agilent 1100 and 1200 systems?
11.4.2011
   
 
 
Expand FAQ 30. Could I perform Simulated Distillation (SimDis) on Clarity's chromatograms?
11.4.2011
   
 
 
Expand FAQ 31. Is it possible to calculate RRT (Relative Retention Times) in Clarity?
11.4.2011
   
 
 
Expand FAQ 32. Is it possible to split an unresolved peak into two peaks?
23.2.2011
   
 
 
Expand FAQ 33. I cannot see the Chinese fonts in my PDF reports. What is wrong?
15.2.2011
   
 
 
Expand FAQ 34. Some text (mostly colored or of gray color) isn't visible on printed reports.
15.2.2011
   
 
 
Expand FAQ 35. How can I update Clarity to newer version?
10.2.2011
   
 
 
Expand FAQ 36. How can I open chromatograms from other datasystems?
5.2.2011
   
 
 
Expand FAQ 37. I get an error message (Error on setup, Can't create ...) when I want to add an hardware to Clarity Configuration.
18.1.2011
   
 
 
Expand FAQ 38. Can Clarity interface with LIMS?
18.1.2011
   
 
 
Expand FAQ 39. Does Clarity support Calibration Bracketing?
18.1.2011
   
 
 
Expand FAQ 40. In the Chromatogram window, the chromatogram doesn't display requested number of data points and peaks are deformed. What is wrong?
10.1.2011
   
 
 
Expand FAQ 41. How can I display default buttons and commands in toolbars?
10.1.2011
   
 
 
Expand FAQ 42. It is not possible to insert the Int7, Int9 card into PCI slot. What is wrong?
10.1.2011
   
 
 
Expand FAQ 43. How can I perform fraction collection using multiposition valves?
10.1.2011
   
 
 
Expand FAQ 44. Signal is cut bellow 0 Volts. What is wrong?
20.12.2010
   
 
 
Expand FAQ 45. Why is the Created date of chromatogram different from its Acquired date?
20.12.2010
   
 
 
Expand FAQ 46. Send Report by Email does not perform any action.
20.12.2010
   
 
 
Expand FAQ 47. Send chromatogram by e-mail is non functional (also the Send Method by email or Send Calibration by email).
20.12.2010
   
 
 
Expand FAQ 48. Hardware key does not function.
16.12.2010
   
 
 
Expand FAQ 49. Clarity and Windows Vista or 7 - known problems
16.12.2010
   
 
 
Expand FAQ 50. I'm going to extend my Clarity station. Do I need to change my hardware key (dongle)?
16.12.2010
   
 
 
Expand FAQ 51. Is it possible to display more versions of one chromatogram together?
16.12.2010
   
 
 
Expand FAQ 52. In the Chromatogram window, I see only tables and not a chromatogram.
16.12.2010
   
 
 
Expand FAQ 53. INT7 or INT9 board driver does not work properly. How can I reinstall it?
16.12.2010
   
 
 
Expand FAQ 54. What are the Clarity configuration files?
16.12.2010
   
 
 
Expand FAQ 55. What are maximum cable lengths for connecting devices (instruments)?
16.12.2010
   
 
 
Expand FAQ 56. Can I Integrate a chromatogram during its currently running analysis (a kind of snapshot)?
16.12.2010
   
 
 
Expand FAQ 57. What is the difference between commands Export Data and Export Chromatogram?
13.12.2010
   
 
 
Expand FAQ 58. Is it possible to switch between two different configurations?
13.12.2010
   
 
 
Expand FAQ 59. How to determine non-volatile hydrocarbons according to DIN H53 (ISO 16703)?
9.12.2010
   
 
 
Expand FAQ 60. What is the difference between analogue and digital acquisiton?
30.11.2010
   
 
 
Expand FAQ 61. How to set proper Sampling Rate?
23.11.2010
   
 
 
Expand FAQ 62. If the customer has GC with 1 detector and HPLC with 1 detector, what is the needed configuration?
10.11.2010
   
 
 
Expand FAQ 63. When the customer has two HPLC systems, both equipped with two detectors, is it possible to combine 2 channel A/D card together with the 4 channels A/D?
10.11.2010
   
 
 
Expand FAQ 64. How to improve Clarity speed on slow computer.
8.11.2010
   
 
 
Expand FAQ 65. Could Clarity perform a "Norm % quantification"?
26.10.2010
   
 
 
Expand FAQ 66. U-PAD2 with Windows 2000 and computer crash.
26.10.2010
   
 
 
Expand FAQ 67. How to keep all desktop changes common for all users?
20.10.2010
   
 
 
Expand FAQ 68. Some AIA files from Clarity couldn't be imported in some versions of Agilent & HP Chemstation program.
8.9.2010
   
 
 
Expand FAQ 69. Method setup - Event table is corrupted after changes in detectors (instruments) configuration used in it or after chenges in PC's HW.
8.9.2010
   
 
 
Expand FAQ 70. I have one instrument (chromatograph) with four detectors. Can I use them independently (start them in different time)?
7.9.2010
   
 
 
Expand FAQ 71. When I work with a sequence or batch, is it possible to calculate statistical parameters as mean, standard deviation, etc. of the chromatogram batch?
25.8.2010
   
 
 
Expand FAQ 72. Clarity (Lite) does not initialize. The splashscreen will appear and then nothing happens.
25.8.2010
   
 
 
Expand FAQ 73. How can I order Clarity software?
24.8.2010
   
 
 
Expand FAQ 74. Fast GC. How many points per second is the Clarity software able to acquire?
23.8.2010
   
 
 
Expand FAQ 75. Where can I find Clarity Serial Number (SN)?
10.9.2008
   
 
 
Expand FAQ 76. Computer slows down significantly
30.5.2007
   
 
 
Expand FAQ 77. Windows Vista installation and troubleshooting
30.5.2007
   
 
 
Expand FAQ 78. U-PAD hangs up turning Windows to blue screen
29.5.2007
   
 
 
Expand FAQ 79. IQ Report failed. (IQ = Installation Qualification)
23.4.2007
   
 
 
Expand FAQ 80. What happened to Clarity EVAL?
16.11.2006
   
 
 
Expand FAQ 81. Can I use two different versions of Clarity on a single PC?
(For example BETA version and RELEASED version)

9.10.2006
   
 
 
Expand FAQ 82. Results table displays "N/A" instead of results.
24.5.2006
   
 
 
Expand FAQ 83. I have configured FLD so that two Signals are on Instrument 1 and other two on Instrument2. When I open Instrument 2 and go to Device Monitor it does not display any signal.
24.10.2004
   
 
 
Expand FAQ 84. The "Area Sum" integration event (included in Chemsation) could be replaced using the "group peaks" task?
14.7.2004
   
 
 
Expand FAQ 85. In the Injection Volume (Single Analysis) the volume unit is in ml instead of ul (microliter). How could I change it?
14.7.2004
   
 
 
Expand FAQ 86. Is it posible to print a report containing 3 or 4 chromatograms overlayed ? When we did it, only one Chromatogram was printed.
14.7.2004
   
 
 
Expand FAQ 87. When I create a new project, is it necessary to work in the C:Clarity? It is not possible to work with the internal net?
10.10.2003
   
 
 
Expand FAQ 88. Data Acquisition is non-functional. A grey icon with the Disabled” heading and a non-functional Monitor – Data Acquisition command.
10.10.2003
   
 
 
Expand FAQ 89. "DEMO" label in the main Clarity window title.
10.10.2003
   
 
 
Expand FAQ 90. The title "Simulated" is displayed in the Data Acquisition window
10.10.2003
   
 
 
Expand FAQ 91. Do you also offer free software updates for 3 years with Clarity? I often use this as a selling point.
10.9.2003
   
 
 
Expand FAQ 92. Are there any upgrade options for current CSW17/CSW32 users to the Clarity software?
10.9.2003
   
 
 
Expand FAQ 93. If you can have more than 4 A/D channels, what is the maximum of A/D channels that can be used in one PC?
10.9.2003
   
 
 
Expand FAQ 94. Can users load old methods, calibrations and chromatograms acquired with CSW32 into Clarity?
10.9.2003