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FAQ

This page lists frequently asked questions about Clarity, CSW32 and CSW17 chromatography stations. You can either perform a fulltext search of all FAQs or select from the predefined categories.

Category: User - Clarity

1 A message "No data from acquisition for 10 sec" occurs. What does it mean?
30.12.2020
2 Troubles with USB Hubs and Colibrick or U-PAD2. Acquisition stops suddenly.
30.12.2020
3 Agilent ICF Setup dialog is missing the OK and Cancel buttons after update to Clarity 8.4. How to get them back?
1.10.2020
4 How to print audit trail of method (*.met file) used for acquisition of chromatograms in Clarity 8.0 and newer?
28.5.2019
5 CE Extension - what is it for?
27.5.2019
6 SST Extension - what is it for?
27.5.2019
7 PDA Extension - what is it for?
27.5.2019
8 NGA Extension - what is it for?
27.5.2019
9 MS Extension - what is it for?
27.5.2019
10 GPC Extension - what is it for?
27.5.2019
11 GCxGC Extension - what is it for?
27.5.2019
12 EA Extension - what is it for?
27.5.2019
13 DHA Extension - what is it for?
27.5.2019
14 The clarity .psw file is corrupted or missing. Replace it from backup or installation disc.
20.2.2019
15 Is it possible to capture communication traffic between Clarity and connected devices using Clarity?
12.2.2019
16 UNI Ruby does not work on Windows 10 (Error message - CswUNI: Cannot load script xxx server execution failed)
4.2.2019
17 I have a Gow-Mac GC chromatograph. How should I connect it with Clarity station?
15.1.2019
18 How to determine non-volatile hydrocarbons according to DIN H53 (ISO 16703)?
3.8.2018
19 Where can I find Clarity Serial Number (S/N)?
2.8.2018
20 Clarity (Lite) does not initialize. The splashscreen appears and then nothing happens.
2.8.2018
21 Kovats Retention Index
2.8.2018
22 Does Clarity support Calibration Bracketing?
2.8.2018
23 Is it possible to calculate RRT (Relative Retention Times) in Clarity?
2.8.2018
24 System Configuration is lost, what is wrong?
2.8.2018
25 Is it possible to create chromatograms in subfolders from a sequence?
2.8.2018
26 Data Acquisition is non-functional. A grey icon followed by "Disabled" heading is shown in status bar and Analysis - Data Acquisition command is grayed-out.
1.8.2018
27 Some labels in Clarity seem to be cut in Windows 8 and later.
1.8.2018
28 Computer related Clarity (Lite) problems
1.8.2018
29 Direct connection between chromatograph and PC realized over LAN without switch
1.8.2018
30 How to recover acquisition data after Clarity crash or freeze?
1.8.2018
31 In Method Setup dialog "Method Modified" string is displayed repeatedly and method can not be sent.
23.7.2018
32 Clarity Error Messages
25.5.2018
33 What is the difference between Serial Number (S/N) and User Code (U/C)?
25.5.2018
34 Error message: "Clarity cannot be closed due the read-only attribute or write protection on C:\Clarity\Cfg\Clarity.psw. Remove the write protection and try closing Clarity again" pops-up.
19.4.2018
35 User Columns behave strange after Clarity 7.3 to 7.4 update.
16.4.2018
36 Clarity reports error at saving some files to the C:\Users\\AppData\Local\Temp\Clarity folder
16.4.2018
37 Problems with control modules using .NET
21.3.2018
38 Why does starting up of Clarity takes so long on Windows 10?
6.2.2018
39 "Cannot Create xxx" error during attempt to add control modules in version 7.4.0.75
29.11.2017
40 Computer slows down significantly
31.8.2017
41 Agilent 6890 has not functional detection of S/SL inlet after update to Clarity 7.3
30.6.2017
42 During update to Clarity 7.2 the User Code is required, why?
13.4.2017
43 How to create memory dump from Clarity (Lite)?
30.1.2017
44 Registration of files in Windows Vista, 7, 8.1 and 10
21.12.2016
45 System error message "The program can't start because api-ms-win-crt-runtime-I1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem" appears during Clarity start, what does it mean?
27.9.2016
46 HW key does not function
10.6.2016
47 Update to Clarity 7.0 will change the installation folder structure. How can I preserve the previous Clarity installation data in case I want to revert back?
5.5.2016
48 Clarity 7.0 has changed the installation directory structure. How can I revert to previous Clarity version?
5.5.2016
49 Warnings during Zebrick installation
13.4.2016
50 After update to Clarity 6.2 it is not possible to change ranges in the Data Acquisition window.
10.11.2015
51 How does the peak detection in FC-GP work?
29.10.2015
52 How to move Clarity (Lite) software to a new PC?
15.10.2015
53 I lost my HW key (dongle). How do I get a replacement?
15.9.2015
54 Which USB-RS232 cable adapter should I use?
23.6.2015
55 Why have been my detector settings for Agilent ICF Control reset to default after an upgrade?
14.4.2015
56 I have Clarity (Lite) with 1-channel A/D card and without GC add on. How can I perform analog acquisition from 2-channel GC Agilent Agilent 5890, 6890 or 7890?
19.3.2015
57 How can I remove unused detector or signal from Acquisition?
19.3.2015
58 Is it possible to use Clarity with autosampler which is not listed in the Clarity controls list?
18.3.2015
59 Red error label "DEMO - WRONG S/N" or "DEMO - Wrong User Code" in Clarity (Lite) window, what does it mean?
9.3.2015
60 "DEMO" label in the main Clarity window title.
9.3.2015
61 How many instruments can be controlled simultaneously by Clarity?
11.12.2014
62 MultiCOM drivers could not be installed under Windows 8.1?
12.11.2014
63 Compatibility table between DANI Master GC, DHS, SHS, firmware revisions and Clarity versions
13.10.2014
64 Is it possible to work with multiple ISTDs in Clarity?
11.9.2014
65 How many A-D converters and channels (signals) can I combine in Clarity?
19.5.2014
66 Stability issues in Knauer PDA detectors in Clarity 5.0.2.612
17.2.2014
67 Use ISTD is not available for Groups in the Calibration table.
22.1.2014
68 Does Clarity support Windows 8, 8.1 or 10?
25.3.2013
69 Download of Clarity from www.dataapex.com hangs for a long time when it is nearly finished.
7.3.2013
70 HW Key not found in Clarity even if installed on new installation of Windows.
20.11.2012
71 How to read the status of Clarity Instrument by other software?
18.10.2012
72 After Clarity upgrade from version 2.4, I got error "mfc100u.dll not found"
24.8.2012
73 Hewlett-Packard computers with Windows 7 - Clarity cannot be terminated correctly.
19.7.2011
74 How can I evaluate a chromatogram without starting the communication with instruments connected to Clarity?
27.6.2011
75 Is it possible to run Clarity on multiple computers using one HW key, for example in lab and at home?
27.6.2011
76 User Column in Summary Table doesn't display the same result as the same User Column in the Result Table.
28.4.2011
77 If I use calibrated groups in integration, the total row doesn't correspond to sum of all identified peaks in result table. Why?
27.4.2011
78 How to start a Sequence in Clarity at defined time?
27.4.2011
79 I used Move, Scale or 3D View in Chromatogram - Overlay and the identified peaks and Result Table is lost. How can I get it back?
27.4.2011
80 When is it good to use the FFT Filter?
27.4.2011
81 I don't have an autosampler. Can I use the sequence table to start acquisition in such case?
15.4.2011
82 Is it possible to store chromatograms from Sequence in different subdirectories?
14.4.2011
83 An error (i.e. Device Malfunction) occurred during configuration of Int7, Int9, U-PAD2, etc. hardware.
14.4.2011
84 How to set up LAN communication with Agilent 1100 and 1200 systems?
11.4.2011
85 Can I perform Simulated Distillation (SimDis) on Clarity's chromatograms?
11.4.2011
86 Is it possible to split an unresolved peak into two peaks?
23.2.2011
87 I cannot see the Chinese fonts in my PDF reports. What is wrong?
15.2.2011
88 Some text (mostly colored or of gray color) isn't visible on printed reports.
15.2.2011
89 How can I update Clarity to newer version?
10.2.2011
90 How can I open chromatograms from other datasystems?
5.2.2011
91 I get an error message (Error on setup, Can't create ...) when I want to add a hardware to Clarity Configuration.
18.1.2011
92 Can Clarity interface with LIMS?
18.1.2011
93 In the Chromatogram window, the chromatogram doesn't display requested number of data points and peaks are deformed. What is wrong?
10.1.2011
94 How can I display default buttons and commands in toolbars?
10.1.2011
95 It is not possible to insert the INT7, INT9 card into PCI slot. What is wrong?
10.1.2011
96 How can I perform fraction collection using multiposition valves?
10.1.2011
97 Signal is cut below 0 V. What is wrong?
20.12.2010
98 Why is the Created date of chromatogram different from its Acquired date?
20.12.2010
99 Send Report by Email does not perform any action.
20.12.2010
100 Send chromatogram by e-mail is non functional (also Send Method by e-mail or Send Calibration by e-mail).
20.12.2010
101 Clarity and Windows Vista, 7, 8 and 10 - known problems
16.12.2010
102 I'm going to extend my Clarity station. Do I need to change my HW key?
16.12.2010
103 Is it possible to display more versions of one chromatogram together?
16.12.2010
104 In the Chromatogram window, I see only tables and not a chromatogram.
16.12.2010
105 INT7 or INT9 board driver does not work properly. How can I reinstall it?
16.12.2010
106 What are the Clarity configuration files?
16.12.2010
107 What are maximum cable lengths for connecting devices (instruments)?
16.12.2010
108 Can I Integrate a chromatogram during its currently running analysis (a kind of snapshot)?
16.12.2010
109 What is the difference between commands Export Data and Export Chromatogram?
13.12.2010
110 Is it possible to switch between two different configurations?
13.12.2010
111 What is the difference between analogue and digital acquisition?
30.11.2010
112 How to set proper Sampling Rate?
23.11.2010
113 Customer has GC with 1 detector and HPLC with 1 detector - what configuration does he need?
10.11.2010
114 When the customer has two HPLC systems, both equipped with two detectors, is it possible to combine 2 channel A/D card together with the 4 channels A/D?
10.11.2010
115 How to improve Clarity speed on slow computer?
8.11.2010
116 Can Clarity perform a "Norm % quantification"?
26.10.2010
117 U-PAD2 with Windows 2000 and computer crash.
26.10.2010
118 How to keep all desktop changes common for all users?
20.10.2010
119 Some AIA files from Clarity couldn't be imported in some versions of Agilent & HP Chemstation program.
8.9.2010
120 Corrupted Outputs in Method setup - Event table after changes in detector's (instrument's) configuration or changes in PC's HW
8.9.2010
121 I have one instrument (chromatograph) with four detectors. Can I use them independently (start them in different time)?
7.9.2010
122 When I work with a sequence or batch, is it possible to calculate statistical parameters as mean, standard deviation, etc. of the chromatogram batch?
25.8.2010
123 How can I order Clarity software?
24.8.2010
124 Fast GC. How many points per second is Clarity able to acquire?
23.8.2010
125 Windows Vista installation and troubleshooting
13.8.2007
126 U-PAD hangs up turning Windows to blue screen
29.5.2007
127 IQ Report failed. (IQ = Installation Qualification)
23.4.2007
128 What happened to Clarity EVAL?
16.11.2006
129 Can I use two different versions of Clarity on a single PC (e.g. BETA and RELEASED version)?
9.10.2006
130 Results table displays "N/A" instead of results.
24.5.2006
131 I have configured FLD so that two signals are on Instrument 1 and other two on Instrument 2. When I open Instrument 2 and go to Device Monitor it does not display any signal.
24.10.2004
132 Can the "Area Sum" integration event (in Chemstation) be replaced by the "group peaks" task (in Clarity)?
14.7.2004
133 In the Injection Volume (Single Analysis) the volume unit is in ml instead of μl (microliter). How can I change it?
14.7.2004
134 Is it posible to print a report containing 3 or 4 chromatograms overlayed ? When we did it, only one Chromatogram was printed.
14.7.2004
135 Is it necessary to work in the C:\Clarity when I create a new project? Is it not possible to work with the internal net?
10.10.2003
136 The title "Simulated" is displayed in the Data Acquisition window
10.10.2003
137 Is it possible to upgrade Clarity Lite to full Clarity software?
12.9.2003
138 Do you offer free Clarity software updates?
10.9.2003
139 Can users load old methods, calibrations and chromatograms acquired with CSW32 into Clarity?
10.9.2003
140 Can users open or convert methods, calibrations and chromatograms acquired with CSW32 into Clarity?
10.9.2003
 
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Last updated: 2020-12-30 | webmaster