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FAQ

This page lists frequently asked questions about Clarity, CSW32 and CSW17 chromatography stations. You can either perform a fulltext search of all FAQs or select from the predefined categories.

Category: User - Clarity

1 How to print audit trail of method (*.met file) used for acquisition of chromatograms in Clarity 8.0 and newer?
28.5.2019
2 CE Extension - what is it for?
27.5.2019
3 SST Extension - what is it for?
27.5.2019
4 PDA Extension - what is it for?
27.5.2019
5 NGA Extension - what is it for?
27.5.2019
6 MS Extension - what is it for?
27.5.2019
7 GPC Extension - what is it for?
27.5.2019
8 GCxGC Extension - what is it for?
27.5.2019
9 EA Extension - what is it for?
27.5.2019
10 DHA Extension - what is it for?
27.5.2019
11 The clarity .psw file is corrupted or missing. Replace it from backup or installation disc
20.2.2019
12 Is it possible to capture communication traffic between Clarity and connected devices using Clarity?
12.2.2019
13 UNI Ruby does not work on Windows 10 (Error message - CswUNI: Cannot load script xxx server execution failed)
4.2.2019
14 I have a Gow-Mac GC chromatograph. How should I connect it with Clarity station?
15.1.2019
15 How to determine non-volatile hydrocarbons according to DIN H53 (ISO 16703)?
3.8.2018
16 Where can I find Clarity Serial Number (S/N)?
2.8.2018
17 Clarity (Lite) does not initialize. The splashscreen will appear and then nothing happens.
2.8.2018
18 Kovats Retention Index
2.8.2018
19 Does Clarity support Calibration Bracketing?
2.8.2018
20 Is it possible to calculate RRT (Relative Retention Times) in Clarity?
2.8.2018
21 System Configuration is lost, what is wrong?
2.8.2018
22 Is it possible to create chromatograms in subfolders from a sequence?
2.8.2018
23 Data Acquisition is non-functional. A grey icon followed by "Disabled" heading is shown in status bar and Analysis - Data Acquisition command is grayed-out.
1.8.2018
24 Some labels in Clarity seems to be cut in Windows 8 and later
1.8.2018
25 Computer related Clarity (Lite) problems
1.8.2018
26 Direct connection between chromatograph and PC realized over LAN without switch
1.8.2018
27 How to recover acquisition data after Clarity crash or freeze
1.8.2018
28 In Method Setup dialog "Method Modified" string is displayed repeatedly and method can not be sent.
23.7.2018
29 Clarity Error Messages
25.5.2018
30 What is the difference between Serial Number (S/N) and User Code (U/C)?
25.5.2018
31 Error message: "Clarity cannot be closed due the read-only attribute or write protection on C:\Clarity\Cfg\Clarity.psw."
19.4.2018
32 User Columns behave strange after Clarity 7.3 to 7.4 update.
16.4.2018
33 Clarity reports error at saving some files to the C:\Users\\AppData\Local\Temp\Clarity folder
16.4.2018
34 Problems with modules using .NET
21.3.2018
35 Why does starting up of Clarity takes so long on Windows 10?
6.2.2018
36 "Cannot Create xxx" error during attempt to add control modules in version 7.4.0.75
29.11.2017
37 Computer slows down significantly
31.8.2017
38 Agilent 6890 has not functional detection of S/SL Inlet after update to Clarity 7.3
30.6.2017
39 During update to Clarity 7.2 the User Code is required, why?
13.4.2017
40 How to create memory dump from Clarity (Lite)?
30.1.2017
41 Registration of files in Windows Vista, 7, 8.1 and 10
21.12.2016
42 System error message "The program can't start because api-ms-win-crt-runtime-I1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem" appears during Clarity start, what does it mean?
27.9.2016
43 HW key does not function
10.6.2016
44 Update to Clarity 7.0 will change the installation folder structure. How can I preserve the previous Clarity installation data in case I want to revert back?
5.5.2016
45 Clarity 7.0 has changed the installation directory structure. How can I revert to previous Clarity version?
5.5.2016
46 Warnings during Zebrick installation
13.4.2016
47 After update to Clarity 6.2 it is not possible to change ranges in the Data Acquisition window.
10.11.2015
48 How does work the peak detection in FC-GP?
29.10.2015
49 How to move Clarity (Clarity Lite) software to a new PC?
15.10.2015
50 I lost my HW key. How do I get a replacement?
15.9.2015
51 Which USB-RS232 cable adapter should I use?
23.6.2015
52 Why have been my detector settings for Agilent ICF Control reset to default after an upgrade?
14.4.2015
53 I have Clarity or Clarity Lite with 1-channel AD card. How can I perform analog acquisition from 2-channel GC Agilent Agilent 5890, 6890 or 7890?
19.3.2015
54 How can I remove unused detector or signal from Acquisition?
19.3.2015
55 Is it possible to use Clarity with autosampler which is not listed in the Clarity controls list?
18.3.2015
56 Red error label "DEMO - WRONG S/N" or "DEMO - Wrong User Code" in Clarity (Lite) window, what does it mean?
9.3.2015
57 "DEMO" label in the main Clarity window title.
9.3.2015
58 How many instruments can be controlled simultaneously by Clarity?
11.12.2014
59 MultiCOM drivers could not be installed under Windows 8.1?
12.11.2014
60 Compatibility table between DANI Master GC, DHS, SHS, firmware revisions and Clarity versions
13.10.2014
61 Is it possible to work with multiple ISTDs in Clarity?
11.9.2014
62 How many A-D converters and channels (signals) can I combine in Clarity?
19.5.2014
63 A message "No data from acquisition for 10 sec" occurs. What does it mean?
17.3.2014
64 Stability issues in Knauer PDA detectors in Clarity 5.0.2.612
17.2.2014
65 Use ISTD is not available for Groups in the Calibration table.
22.1.2014
66 Does Clarity support Windows 8, 8.1 or 10?
25.3.2013
67 Download of Clarity from www.dataapex.com hangs for a long time when it is nearly finished.
7.3.2013
68 HW Key not found in Clarity even if installed on new installation of Windows.
20.11.2012
69 How to read the status of Clarity Instrument by other software?
18.10.2012
70 After Clarity upgrade from version 2.4, I got error "mfc100u.dll not found"
24.8.2012
71 Clarity cannot be correctly terminated on HP computers running OEM version of Windows 7. After turning off the application, Clarity.exe is still visible in the Task Manager and after a next launch of Clarity there is error message issued: "Clarity is already running!"
19.7.2011
72 How can I evaluate a chromatogram without starting the communication with instruments connected to the Clarity?
27.6.2011
73 Is it possible to run Clarity on multiple computers using one HW key, for example in lab and at home?
27.6.2011
74 Troubles with USB Hubs and Colibrick or U-PAD2. Acquisition is stopped suddenly.
28.4.2011
75 User Column in Summary Table doesn't display the same result as the same User Column in the Result Table.
28.4.2011
76 If I use calibrated groups in integration, the total row doesn't correspond to sum of all identified peaks in result table. Why?
27.4.2011
77 How to start a Sequence in Clarity at defined time?
27.4.2011
78 I used Move, Scale or 3D View in Chromatogram - Overlay and the identified peaks and Result Table is lost. How can I get it back?
27.4.2011
79 When is it good to use the FFT Filter?
27.4.2011
80 How can I start acquisition from Sequence without Autosampler?
15.4.2011
81 Is it possible to store chromatograms from Sequence in different subdirectories?
14.4.2011
82 An error (i.e. Device Malfunction) occurred during configuration of Int7, Int9, U-PAD2, etc. hardware.
14.4.2011
83 How to set up LAN communication with Agilent 1100 and 1200 systems?
11.4.2011
84 Could I perform Simulated Distillation (SimDis) on Clarity's chromatograms?
11.4.2011
85 Is it possible to split an unresolved peak into two peaks?
23.2.2011
86 I cannot see the Chinese fonts in my PDF reports. What is wrong?
15.2.2011
87 Some text (mostly colored or of gray color) isn't visible on printed reports.
15.2.2011
88 How can I update Clarity to newer version?
10.2.2011
89 How can I open chromatograms from other datasystems?
5.2.2011
90 I get an error message (Error on setup, Can't create ...) when I want to add a hardware to Clarity Configuration.
18.1.2011
91 Can Clarity interface with LIMS?
18.1.2011
92 In the Chromatogram window, the chromatogram doesn't display requested number of data points and peaks are deformed. What is wrong?
10.1.2011
93 How can I display default buttons and commands in toolbars?
10.1.2011
94 It is not possible to insert the INT7, INT9 card into PCI slot. What is wrong?
10.1.2011
95 How can I perform fraction collection using multiposition valves?
10.1.2011
96 Signal is cut bellow 0 Volts. What is wrong?
20.12.2010
97 Why is the Created date of chromatogram different from its Acquired date?
20.12.2010
98 Send Report by Email does not perform any action.
20.12.2010
99 Send chromatogram by e-mail is non functional (also the Send Method by email or Send Calibration by email).
20.12.2010
100 Clarity and Windows Vista or later - known problems
16.12.2010
101 I'm going to extend my Clarity station. Do I need to change my HW key?
16.12.2010
102 Is it possible to display more versions of one chromatogram together?
16.12.2010
103 In the Chromatogram window, I see only tables and not a chromatogram.
16.12.2010
104 INT7 or INT9 board driver does not work properly. How can I reinstall it?
16.12.2010
105 What are the Clarity configuration files?
16.12.2010
106 What are maximum cable lengths for connecting devices (instruments)?
16.12.2010
107 Can I Integrate a chromatogram during its currently running analysis (a kind of snapshot)?
16.12.2010
108 What is the difference between commands Export Data and Export Chromatogram?
13.12.2010
109 Is it possible to switch between two different configurations?
13.12.2010
110 What is the difference between analogue and digital acquisition?
30.11.2010
111 How to set proper Sampling Rate?
23.11.2010
112 If the customer has GC with 1 detector and HPLC with 1 detector, what is the needed configuration?
10.11.2010
113 When the customer has two HPLC systems, both equipped with two detectors, is it possible to combine 2 channel A/D card together with the 4 channels A/D?
10.11.2010
114 How to improve Clarity speed on slow computer.
8.11.2010
115 Can Clarity perform a "Norm % quantification"?
26.10.2010
116 U-PAD2 with Windows 2000 and computer crash.
26.10.2010
117 How to keep all desktop changes common for all users?
20.10.2010
118 Some AIA files from Clarity couldn't be imported in some versions of Agilent & HP Chemstation program.
8.9.2010
119 Method setup - Event table is corrupted after changes in detectors (instruments) configuration used in it or after changes in PC's HW.
8.9.2010
120 I have one instrument (chromatograph) with four detectors. Can I use them independently (start them in different time)?
7.9.2010
121 When I work with a sequence or batch, is it possible to calculate statistical parameters as mean, standard deviation, etc. of the chromatogram batch?
25.8.2010
122 How can I order Clarity software?
24.8.2010
123 Fast GC. How many points per second is the Clarity software able to acquire?
23.8.2010
124 Windows Vista installation and troubleshooting
13.8.2007
125 U-PAD hangs up turning Windows to blue screen
29.5.2007
126 IQ Report failed. (IQ = Installation Qualification)
23.4.2007
127 What happened to Clarity EVAL?
16.11.2006
128 Can I use two different versions of Clarity on a single PC?
(For example BETA version and RELEASED version)

9.10.2006
129 Results table displays "N/A" instead of results.
24.5.2006
130 I have configured FLD so that two Signals are on Instrument 1 and other two on Instrument2. When I open Instrument 2 and go to Device Monitor it does not display any signal.
24.10.2004
131 The "Area Sum" integration event (included in Chemsation) could be replaced using the "group peaks" task?
14.7.2004
132 In the Injection Volume (Single Analysis) the volume unit is in ml instead of ul (microliter). How can I change it?
14.7.2004
133 Is it posible to print a report containing 3 or 4 chromatograms overlayed ? When we did it, only one Chromatogram was printed.
14.7.2004
134 When I create a new project, is it necessary to work in the C:\Clarity? It is not possible to work with the internal net?
10.10.2003
135 The title "Simulated" is displayed in the Data Acquisition window
10.10.2003
136 Do you offer free Clarity software updates?
10.9.2003
137 Are there any upgrade options for current CSW17/CSW32 users to the Clarity software?
10.9.2003
138 Can users load old methods, calibrations and chromatograms acquired with CSW32 into Clarity?
10.9.2003
 
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Last updated: 2019-09-17 | webmaster