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FAQ

This page lists frequently asked questions about Clarity, CSW32 and CSW17 chromatography stations. You can either perform a fulltext search of all FAQs or select from the predefined categories.

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Expand FAQ 1 The clarity .psw file is corrupted or missing. Replace it from backup or installation disc
20.2.2019
Expand FAQ 2 Is it possible to capture communication traffic between Clarity and connected devices using Clarity?
12.2.2019
Expand FAQ 3 UNI Ruby does not work on Windows 10 (Error message - CswUNI: Cannot load script xxx server execution failed)
4.2.2019
Expand FAQ 4 I have a Gow-Mac GC chromatograph. How should I connect it with Clarity station?
15.1.2019
Expand FAQ 5 How to determine non-volatile hydrocarbons according to DIN H53 (ISO 16703)?
3.8.2018
Expand FAQ 6 Where can I find Clarity Serial Number (S/N)?
2.8.2018
Expand FAQ 7 Clarity (Lite) does not initialize. The splashscreen will appear and then nothing happens.
2.8.2018
Expand FAQ 8 Kovats Retention Index
2.8.2018
Expand FAQ 9 Does Clarity support Calibration Bracketing?
2.8.2018
Expand FAQ 10 Is it possible to calculate RRT (Relative Retention Times) in Clarity?
2.8.2018
Expand FAQ 11 System Configuration is lost, what is wrong?
2.8.2018
Expand FAQ 12 Is it possible to create chromatograms in subfolders from a sequence?
2.8.2018
Expand FAQ 13 Data Acquisition is non-functional. A grey icon followed by "Disabled" heading is shown in status bar and Analysis - Data Acquisition command is grayed-out.
1.8.2018
Expand FAQ 14 Some labels in Clarity seems to be cut in Windows 8 and later
1.8.2018
Expand FAQ 15 Computer related Clarity (Lite) problems
1.8.2018
Expand FAQ 16 Direct connection between chromatograph and PC realized over LAN without switch
1.8.2018
Expand FAQ 17 How to recover acquisition data after Clarity crash or freeze
1.8.2018
Expand FAQ 18 In Method Setup dialog "Method Modified" string is displayed repeatedly and method can not be sent.
23.7.2018
Expand FAQ 19 Clarity Error Messages
25.5.2018
Expand FAQ 20 What is the difference between Serial Number (S/N) and User Code (U/C)?
25.5.2018
Expand FAQ 21 Error message: "Clarity cannot be closed due the read-only atrtribute or write protection on C:\Clarity\Cfg\Clarity.psw."
19.4.2018
Expand FAQ 22 User Columns behave strange after Clarity 7.3 to 7.4 update.
16.4.2018
Expand FAQ 23 Clarity reports error at saving some files to the C:\Users\\AppData\Local\Temp\Clarity folder
16.4.2018
Expand FAQ 24 Problems with modules using .NET
21.3.2018
Expand FAQ 25 Why does starting up of Clarity takes so long on Windows 10?
6.2.2018
Expand FAQ 26 "Cannot Create xxx" error during attempt to add control modules in version 7.4.0.75
29.11.2017
Expand FAQ 27 Computer slows down significantly
31.8.2017
Expand FAQ 28 Agilent 6890 has not functional detection of S/SL Inlet after update to Clarity 7.3
30.6.2017
Expand FAQ 29 During update to Clarity 7.2 the User Code is required, why?
13.4.2017
Expand FAQ 30 How to create memory dump from Clarity (Lite)?
30.1.2017
Expand FAQ 31 Registration of files in Windows Vista, 7, 8.1 and 10
21.12.2016
Expand FAQ 32 System error message "The program can't start because api-ms-win-crt-runtime-I1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem" appears during Clarity start, what does it mean?
27.9.2016
Expand FAQ 33 HW key does not function
10.6.2016
Expand FAQ 34 Update to Clarity 7.0 will change the installation folder structure. How can I preserve the previous Clarity installation data in case I want to revert back?
5.5.2016
Expand FAQ 35 Clarity 7.0 has changed the installation directory structure. How can I revert to previous Clarity version?
5.5.2016
Expand FAQ 36 Warnings during Zebrick installation
13.4.2016
Expand FAQ 37 After update to Clarity 6.2 it is not possible to change ranges in the Data Acquisition window.
10.11.2015
Expand FAQ 38 How does work the peak detection in FC-GP?
29.10.2015
Expand FAQ 39 How to move Clarity (Clarity Lite) software to a new PC?
15.10.2015
Expand FAQ 40 I lost my HW key. How do I get a replacement?
15.9.2015
Expand FAQ 41 Which USB-RS232 cable adapter should I use?
23.6.2015
Expand FAQ 42 Why have been my detector settings for Agilent ICF Control reset to default after an upgrade?
14.4.2015
Expand FAQ 43 I have Clarity or Clarity Lite with 1-channel AD card. How can I perform analog acquisition from 2-channel GC Agilent Agilent 5890, 6890 or 7890?
19.3.2015
Expand FAQ 44 How can I remove unused detector or signal from Acquisition?
19.3.2015
Expand FAQ 45 Is it possible to use Clarity with autosampler which is not listed in the Clarity controls list?
18.3.2015
Expand FAQ 46 Red error label "DEMO - WRONG S/N" or "DEMO - Wrong User Code" in Clarity (Lite) window, what does it mean?
9.3.2015
Expand FAQ 47 "DEMO" label in the main Clarity window title.
9.3.2015
Expand FAQ 48 How many instruments can be controlled simultaneously by Clarity?
11.12.2014
Expand FAQ 49 MultiCOM drivers could not be installed under Windows 8.1?
12.11.2014
Expand FAQ 50 Compatibility table between DANI Master GC, DHS, SHS, firmware revisions and Clarity versions
13.10.2014
Expand FAQ 51 Is it possible to work with multiple ISTDs in Clarity?
11.9.2014
Expand FAQ 52 How many A-D converters and channels (signals) can I combine in Clarity?
19.5.2014
Expand FAQ 53 A message "No data from acquisition for 10 sec" occurs. What does it mean?
17.3.2014
Expand FAQ 54 Stability issues in Knauer PDA detectors in Clarity 5.0.2.612
17.2.2014
Expand FAQ 55 Use ISTD is not available for Groups in the Calibration table.
22.1.2014
Expand FAQ 56 Does Clarity support Windows 8, 8.1 or 10?
25.3.2013
Expand FAQ 57 Download of Clarity from www.dataapex.com hangs for a long time when it is nearly finished.
7.3.2013
Expand FAQ 58 HW Key not found in Clarity even if installed on new installation of Windows.
20.11.2012
Expand FAQ 59 How to read the status of Clarity Instrument by other software?
18.10.2012
Expand FAQ 60 After Clarity upgrade from version 2.4, I got error "mfc100u.dll not found"
24.8.2012
Expand FAQ 61 Clarity cannot be correctly terminated on HP computers running OEM version of Windows 7. After turning off the application, Clarity.exe is still visible in the Task Manager and after a next launch of Clarity there is error message issued: "Clarity is already running!"
19.7.2011
Expand FAQ 62 How can I evaluate a chromatogram without starting the communication with instruments connected to the Clarity?
27.6.2011
Expand FAQ 63 Is it possible to run Clarity on multiple computers using one HW key, for example in lab and at home?
27.6.2011
Expand FAQ 64 Troubles with USB Hubs and Colibrick or U-PAD2. Acquisition is stopped suddenly.
28.4.2011
Expand FAQ 65 User Column in Summary Table doesn't display the same result as the same User Column in the Result Table.
28.4.2011
Expand FAQ 66 If I use calibrated groups in integration, the total row doesn't correspond to sum of all identified peaks in result table. Why?
27.4.2011
Expand FAQ 67 How to start a Sequence in Clarity at defined time
27.4.2011
Expand FAQ 68 I used Move, Scale or 3D View in Chromatogram - Overlay and the identified peaks and Result Table is lost. How can i get it back?
27.4.2011
Expand FAQ 69 When is it good to use the FFT Filter?
27.4.2011
Expand FAQ 70 How can I start acquisition from Sequence without Autosampler?
15.4.2011
Expand FAQ 71 Is it possible to store chromatograms from Sequence in different subdirectories?
14.4.2011
Expand FAQ 72 An error (i.e. Device Malfunction) occurred during configuration of my new hardware (Int7, Int9, U-PAD2, ...)
14.4.2011
Expand FAQ 73 How to set up LAN communication with Agilent 1100 and 1200 systems?
11.4.2011
Expand FAQ 74 Could I perform Simulated Distillation (SimDis) on Clarity's chromatograms?
11.4.2011
Expand FAQ 75 Is it possible to split an unresolved peak into two peaks?
23.2.2011
Expand FAQ 76 I cannot see the Chinese fonts in my PDF reports. What is wrong?
15.2.2011
Expand FAQ 77 Some text (mostly colored or of gray color) isn't visible on printed reports.
15.2.2011
Expand FAQ 78 How can I update Clarity to newer version?
10.2.2011
Expand FAQ 79 How can I open chromatograms from other datasystems?
5.2.2011
Expand FAQ 80 I get an error message (Error on setup, Can't create ...) when I want to add an hardware to Clarity Configuration.
18.1.2011
Expand FAQ 81 Can Clarity interface with LIMS?
18.1.2011
Expand FAQ 82 In the Chromatogram window, the chromatogram doesn't display requested number of data points and peaks are deformed. What is wrong?
10.1.2011
Expand FAQ 83 How can I display default buttons and commands in toolbars?
10.1.2011
Expand FAQ 84 It is not possible to insert the INT7, INT9 card into PCI slot. What is wrong?
10.1.2011
Expand FAQ 85 How can I perform fraction collection using multiposition valves?
10.1.2011
Expand FAQ 86 Signal is cut bellow 0 Volts. What is wrong?
20.12.2010
Expand FAQ 87 Why is the Created date of chromatogram different from its Acquired date?
20.12.2010
Expand FAQ 88 Send Report by Email does not perform any action.
20.12.2010
Expand FAQ 89 Send chromatogram by e-mail is non functional (also the Send Method by email or Send Calibration by email).
20.12.2010
Expand FAQ 90 Clarity and Windows Vista or later - known problems
16.12.2010
Expand FAQ 91 I'm going to extend my Clarity station. Do I need to change my HW key?
16.12.2010
Expand FAQ 92 Is it possible to display more versions of one chromatogram together?
16.12.2010
Expand FAQ 93 In the Chromatogram window, I see only tables and not a chromatogram.
16.12.2010
Expand FAQ 94 INT7 or INT9 board driver does not work properly. How can I reinstall it?
16.12.2010
Expand FAQ 95 What are the Clarity configuration files?
16.12.2010
Expand FAQ 96 What are maximum cable lengths for connecting devices (instruments)?
16.12.2010
Expand FAQ 97 Can I Integrate a chromatogram during its currently running analysis (a kind of snapshot)?
16.12.2010
Expand FAQ 98 What is the difference between commands Export Data and Export Chromatogram?
13.12.2010
Expand FAQ 99 Is it possible to switch between two different configurations?
13.12.2010
Expand FAQ 100 What is the difference between analogue and digital acquisiton?
30.11.2010
Expand FAQ 101 How to set proper Sampling Rate?
23.11.2010
Expand FAQ 102 If the customer has GC with 1 detector and HPLC with 1 detector, what is the needed configuration?
10.11.2010
Expand FAQ 103 When the customer has two HPLC systems, both equipped with two detectors, is it possible to combine 2 channel A/D card together with the 4 channels A/D?
10.11.2010
Expand FAQ 104 How to improve Clarity speed on slow computer.
8.11.2010
Expand FAQ 105 Can Clarity perform a "Norm % quantification"?
26.10.2010
Expand FAQ 106 U-PAD2 with Windows 2000 and computer crash.
26.10.2010
Expand FAQ 107 How to keep all desktop changes common for all users?
20.10.2010
Expand FAQ 108 Some AIA files from Clarity couldn't be imported in some versions of Agilent & HP Chemstation program.
8.9.2010
Expand FAQ 109 Method setup - Event table is corrupted after changes in detectors (instruments) configuration used in it or after chenges in PC's HW.
8.9.2010
Expand FAQ 110 I have one instrument (chromatograph) with four detectors. Can I use them independently (start them in different time)?
7.9.2010
Expand FAQ 111 When I work with a sequence or batch, is it possible to calculate statistical parameters as mean, standard deviation, etc. of the chromatogram batch?
25.8.2010
Expand FAQ 112 How can I order Clarity software?
24.8.2010
Expand FAQ 113 Fast GC. How many points per second is the Clarity software able to acquire?
23.8.2010
Expand FAQ 114 Windows Vista installation and troubleshooting
13.8.2007
Expand FAQ 115 U-PAD hangs up turning Windows to blue screen
29.5.2007
Expand FAQ 116 IQ Report failed. (IQ = Installation Qualification)
23.4.2007
Expand FAQ 117 What happened to Clarity EVAL?
16.11.2006
Expand FAQ 118 Can I use two different versions of Clarity on a single PC?
(For example BETA version and RELEASED version)

9.10.2006
Expand FAQ 119 Results table displays "N/A" instead of results.
24.5.2006
Expand FAQ 120 I have configured FLD so that two Signals are on Instrument 1 and other two on Instrument2. When I open Instrument 2 and go to Device Monitor it does not display any signal.
24.10.2004
Expand FAQ 121 The "Area Sum" integration event (included in Chemsation) could be replaced using the "group peaks" task?
14.7.2004
Expand FAQ 122 In the Injection Volume (Single Analysis) the volume unit is in ml instead of ul (microliter). How can I change it?
14.7.2004
Expand FAQ 123 Is it posible to print a report containing 3 or 4 chromatograms overlayed ? When we did it, only one Chromatogram was printed.
14.7.2004
Expand FAQ 124 When I create a new project, is it necessary to work in the C:\Clarity? It is not possible to work with the internal net?
10.10.2003
Expand FAQ 125 The title "Simulated" is displayed in the Data Acquisition window
10.10.2003
Expand FAQ 126 Do you also offer free software updates for 3 years with Clarity? I often use this as a selling point.
10.9.2003
Expand FAQ 127 Are there any upgrade options for current CSW17/CSW32 users to the Clarity software?
10.9.2003
Expand FAQ 128 Can users load old methods, calibrations and chromatograms acquired with CSW32 into Clarity?
10.9.2003
 
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Last updated: 2019-03-18 | webmaster