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FAQ

System error message "The program can't start because api-ms-win-crt-runtime-I1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem" appears during Clarity start, what does it mean?

This is a Windows OS error message. The *.dll file is missing or incorrectly installed. It is neccessary to re-/install the Visual Studio 2015 runtime.

To fix this problem follow these steps:

1. Check for Windows updates and install all available updates

2. Restart your computer

3. Download the Visual C++ Redistributable 2015 package

For Windows 64-bit - Visual C++ Redistributable for Visual Studio 2015 (64-bit)

For Windows 32-bit - Visual C++ Redistributable for Visual Studio 2015 (32-bit)

4. Run the vcredist_x64.exe (64-bit) or vcredist_x86.exe (32-bit) and select Uninstall if already installed

5. Run the *.exe again and select Install and restart the computer

6. Run Clarity

Send comment27.9.2016
 

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Last updated: 2016-09-27 | webmaster