MultiCOM drivers could not be installed under Windows 8.1?

Normally, drivers for MultiCOM are installed without any problems when the Typical installation of Clarity is performed from Clarity version 8.1, before that MultiCOM drivers were installed only during Full installation or when manually checked during the installation. Nevertheless on Windows 8.1 drivers for MultiCOM may not be installed properly. In such case, the following error appears: "Windows found driver for your device but encountered an error while attempting to install it. The system cannot find the path specified."

There are two ways to rectify this situation:

1. Reinstall the drivers manually. The process is described in the Troubleshooting section of the MultiCOM Manual.
2. If the first solution does not work then the problem may be on the computer side. A possible way to solve this issue is to restore the system, perform updates and uninstall some of the ‘bonus’ (spyware, online help utilities, etc.) software. After that reinstall Clarity and connect MultiCOM again.