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FAQ

MultiCOM drivers could not be installed under Windows 8.1?

Under normal circumstances drivers for the MultiCOM are installed without any problems when FULL installation of Clarity is performed. Nevertheless under MS Windows 8.1 drivers for the MultiCOM may not be installed properly. If that is the case you may be presented with the following error: "Windows found driver for your device but encountered an error while attempting to install it. The system cannot find the path specified."

There are two ways to rectify this situation:

  1. Reinstall the drivers manually. The process is described in the Troubleshooting section in the MultiCOM manual. Link to the manual is here.
  2. If the first solution does not work then the problem may be on the computer side. Possible way to solve this issue is to restore the system, perform updates and uninstall some of the ‘bonus’ (spyware, online help utilities, etc.) software. After that reinstall Clarity with FULL installation option and connect the MultiCom again.
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Last updated: 2014-11-12 | webmaster