Clarity and Windows 7, 8, 10 and 11 - known problems

General Clarity Limitations

  • Installation to program files: In Windows 7, the folder Program files is protected, however, Clarity needs user access to the data and system files. It is not recommended to install Clarity there.

DataApex Hardware

  • U-PAD1 and CB20 boards are not supported on 64-bit systems.
  • INT9 does not work properly on some computers after waking PC up from sleep. It seems to work (no error message) but it gives no data. Solution - to disable and then enable INT9 in the Device Manager.

Control Modules and Tools

User Account Control (UAC) needs to be disabled during the installation of some control modules (CTC PAL, Shimadzu LC systems)

To install the CTC PAL autosampler or Shimadzu LC-10/20 system it is necessary to disable the UAC (User Account Control) during installation, otherwise, it will be unsuccessful. Similar problems were reported for the installation of the Agilent 1100 system, again the UAC disabling helped.

See also Table of compatible Windows OS, Clarity SW and our Hardware

 16.12.2010