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FAQ

This page lists frequently asked questions about Clarity, CSW32 and CSW17 chromatography stations. You can either perform a fulltext search of all FAQs or select from the predefined categories.

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Expand FAQ 1 Getting "Out Of Memory" errors?
13.10.2021
Expand FAQ 2 What license do I need to control Shimadzu Nexis GC-2030 GC?
2.7.2021
Expand FAQ 3 How can I update Clarity to newer version?
6.4.2021
Expand FAQ 4 A message "No data from acquisition for 10 sec" occurs. What does it mean?
30.12.2020
Expand FAQ 5 Troubles with USB Hubs and Colibrick or U-PAD2. Acquisition stops suddenly.
30.12.2020
Expand FAQ 6 Agilent ICF Setup dialog is missing the OK and Cancel buttons after update to Clarity 8.4. How to get them back?
1.10.2020
Expand FAQ 7 How to print audit trail of method (*.met file) used for acquisition of chromatograms in Clarity 8.0 and newer?
28.5.2019
Expand FAQ 8 CE Extension - what is it for?
27.5.2019
Expand FAQ 9 SST Extension - what is it for?
27.5.2019
Expand FAQ 10 PDA Extension - what is it for?
27.5.2019
Expand FAQ 11 NGA Extension - what is it for?
27.5.2019
Expand FAQ 12 MS Extension - what is it for?
27.5.2019
Expand FAQ 13 GPC Extension - what is it for?
27.5.2019
Expand FAQ 14 GCxGC Extension - what is it for?
27.5.2019
Expand FAQ 15 EA Extension - what is it for?
27.5.2019
Expand FAQ 16 DHA Extension - what is it for?
27.5.2019
Expand FAQ 17 The clarity .psw file is corrupted or missing. Replace it from backup or installation disc.
20.2.2019
Expand FAQ 18 Is it possible to capture communication traffic between Clarity and connected devices using Clarity?
12.2.2019
Expand FAQ 19 UNI Ruby does not work on Windows 10 (Error message - CswUNI: Cannot load script xxx server execution failed)
4.2.2019
Expand FAQ 20 I have a Gow-Mac GC chromatograph. How should I connect it with Clarity station?
15.1.2019
Expand FAQ 21 How to determine non-volatile hydrocarbons according to DIN H53 (ISO 16703)?
3.8.2018
Expand FAQ 22 Where can I find Clarity Serial Number (S/N)?
2.8.2018
Expand FAQ 23 Clarity (Lite) does not initialize. The splashscreen appears and then nothing happens.
2.8.2018
Expand FAQ 24 Kovats Retention Index
2.8.2018
Expand FAQ 25 Does Clarity support Calibration Bracketing?
2.8.2018
Expand FAQ 26 Is it possible to calculate RRT (Relative Retention Times) in Clarity?
2.8.2018
Expand FAQ 27 System Configuration is lost, what is wrong?
2.8.2018
Expand FAQ 28 Is it possible to create chromatograms in subfolders from a sequence?
2.8.2018
Expand FAQ 29 Data Acquisition is non-functional. A grey icon followed by "Disabled" heading is shown in status bar and Analysis - Data Acquisition command is grayed-out.
1.8.2018
Expand FAQ 30 Some labels in Clarity seem to be cut in Windows 8 and later.
1.8.2018
Expand FAQ 31 Computer related Clarity (Lite) problems
1.8.2018
Expand FAQ 32 Direct connection between chromatograph and PC realized over LAN without switch
1.8.2018
Expand FAQ 33 How to recover acquisition data after Clarity crash or freeze?
1.8.2018
Expand FAQ 34 In Method Setup dialog "Method Modified" string is displayed repeatedly and method can not be sent.
23.7.2018
Expand FAQ 35 Clarity Error Messages
25.5.2018
Expand FAQ 36 What is the difference between Serial Number (S/N) and User Code (U/C)?
25.5.2018
Expand FAQ 37 Error message: "Clarity cannot be closed due the read-only attribute or write protection on C:\Clarity\Cfg\Clarity.psw. Remove the write protection and try closing Clarity again" pops-up.
19.4.2018
Expand FAQ 38 User Columns behave strange after Clarity 7.3 to 7.4 update.
16.4.2018
Expand FAQ 39 Clarity reports error at saving some files to the C:\Users\\AppData\Local\Temp\Clarity folder
16.4.2018
Expand FAQ 40 Problems with installing .NET
21.3.2018
Expand FAQ 41 Why does starting up of Clarity takes so long on Windows 10?
6.2.2018
Expand FAQ 42 "Cannot Create xxx" error during attempt to add control modules in version 7.4.0.75
29.11.2017
Expand FAQ 43 Computer slows down significantly
31.8.2017
Expand FAQ 44 Agilent 6890 has not functional detection of S/SL inlet after update to Clarity 7.3
30.6.2017
Expand FAQ 45 During update to Clarity 7.2 the User Code is required, why?
13.4.2017
Expand FAQ 46 How to create memory dump from Clarity (Lite)?
30.1.2017
Expand FAQ 47 Registration of files in Windows Vista, 7, 8.1 and 10
21.12.2016
Expand FAQ 48 System error message "The program can't start because api-ms-win-crt-runtime-I1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem" appears during Clarity start, what does it mean?
27.9.2016
Expand FAQ 49 HW key does not function
10.6.2016
Expand FAQ 50 Update to Clarity 7.0 will change the installation folder structure. How can I preserve the previous Clarity installation data in case I want to revert back?
5.5.2016
Expand FAQ 51 Clarity 7.0 has changed the installation directory structure. How can I revert to previous Clarity version?
5.5.2016
Expand FAQ 52 Warnings during Zebrick installation
13.4.2016
Expand FAQ 53 After update to Clarity 6.2 it is not possible to change ranges in the Data Acquisition window.
10.11.2015
Expand FAQ 54 How does the peak detection in FC-GP work?
29.10.2015
Expand FAQ 55 How to move Clarity (Lite) software to a new PC?
15.10.2015
Expand FAQ 56 I lost my HW key (dongle). How do I get a replacement?
15.9.2015
Expand FAQ 57 Which USB-RS232 cable adapter should I use?
23.6.2015
Expand FAQ 58 Why have been my detector settings for Agilent ICF Control reset to default after an upgrade?
14.4.2015
Expand FAQ 59 I have Clarity (Lite) with 1-channel A/D card and without GC add on. How can I perform analog acquisition from 2-channel GC Agilent Agilent 5890, 6890 or 7890?
19.3.2015
Expand FAQ 60 How can I remove unused detector or signal from Acquisition?
19.3.2015
Expand FAQ 61 Is it possible to use Clarity with autosampler which is not listed in the Clarity controls list?
18.3.2015
Expand FAQ 62 Red error label "DEMO - WRONG S/N" or "DEMO - Wrong User Code" in Clarity (Lite) window, what does it mean?
9.3.2015
Expand FAQ 63 "DEMO" label in the main Clarity window title.
9.3.2015
Expand FAQ 64 How many instruments can be controlled simultaneously by Clarity?
11.12.2014
Expand FAQ 65 MultiCOM drivers could not be installed under Windows 8.1?
12.11.2014
Expand FAQ 66 Compatibility table between DANI Master GC, DHS, SHS, firmware revisions and Clarity versions
13.10.2014
Expand FAQ 67 Is it possible to work with multiple ISTDs in Clarity?
11.9.2014
Expand FAQ 68 How many A-D converters and channels (signals) can I combine in Clarity?
19.5.2014
Expand FAQ 69 Stability issues in Knauer PDA detectors in Clarity 5.0.2.612
17.2.2014
Expand FAQ 70 Use ISTD is not available for Groups in the Calibration table.
22.1.2014
Expand FAQ 71 Does Clarity support Windows 8, 8.1 or 10?
25.3.2013
Expand FAQ 72 Download of Clarity from www.dataapex.com hangs for a long time when it is nearly finished.
7.3.2013
Expand FAQ 73 HW Key not found in Clarity even if installed on new installation of Windows.
20.11.2012
Expand FAQ 74 How to read the status of Clarity Instrument by other software?
18.10.2012
Expand FAQ 75 After Clarity upgrade from version 2.4, I got error "mfc100u.dll not found"
24.8.2012
Expand FAQ 76 Hewlett-Packard computers with Windows 7 - Clarity cannot be terminated correctly.
19.7.2011
Expand FAQ 77 How can I evaluate a chromatogram without starting the communication with instruments connected to Clarity?
27.6.2011
Expand FAQ 78 Is it possible to run Clarity on multiple computers using one HW key, for example in lab and at home?
27.6.2011
Expand FAQ 79 User Column in Summary Table doesn't display the same result as the same User Column in the Result Table.
28.4.2011
Expand FAQ 80 If I use calibrated groups in integration, the total row doesn't correspond to sum of all identified peaks in result table. Why?
27.4.2011
Expand FAQ 81 How to start a Sequence in Clarity at defined time?
27.4.2011
Expand FAQ 82 I used Move, Scale or 3D View in Chromatogram - Overlay and the identified peaks and Result Table is lost. How can I get it back?
27.4.2011
Expand FAQ 83 When is it good to use the FFT Filter?
27.4.2011
Expand FAQ 84 I don't have an autosampler. Can I use the sequence table to start acquisition in such case?
15.4.2011
Expand FAQ 85 Is it possible to store chromatograms from Sequence in different subdirectories?
14.4.2011
Expand FAQ 86 An error (i.e. Device Malfunction) occurred during configuration of Int7, Int9, U-PAD2, etc. hardware.
14.4.2011
Expand FAQ 87 How to set up LAN communication with Agilent 1100 and 1200 systems?
11.4.2011
Expand FAQ 88 Can I perform Simulated Distillation (SimDis) on Clarity's chromatograms?
11.4.2011
Expand FAQ 89 Is it possible to split an unresolved peak into two peaks?
23.2.2011
Expand FAQ 90 I cannot see the Chinese fonts in my PDF reports. What is wrong?
15.2.2011
Expand FAQ 91 Some text (mostly colored or of gray color) isn't visible on printed reports.
15.2.2011
Expand FAQ 92 How can I open chromatograms from other datasystems?
5.2.2011
Expand FAQ 93 I get an error message (Error on setup, Can't create ...) when I want to add a hardware to Clarity Configuration.
18.1.2011
Expand FAQ 94 Can Clarity interface with LIMS?
18.1.2011
Expand FAQ 95 In the Chromatogram window, the chromatogram doesn't display requested number of data points and peaks are deformed. What is wrong?
10.1.2011
Expand FAQ 96 How can I display default buttons and commands in toolbars?
10.1.2011
Expand FAQ 97 It is not possible to insert the INT7, INT9 card into PCI slot. What is wrong?
10.1.2011
Expand FAQ 98 How can I perform fraction collection using multiposition valves?
10.1.2011
Expand FAQ 99 Signal is cut below 0 V. What is wrong?
20.12.2010
Expand FAQ 100 Why is the Created date of chromatogram different from its Acquired date?
20.12.2010
Expand FAQ 101 Send Report by Email does not perform any action.
20.12.2010
Expand FAQ 102 Send chromatogram by e-mail is non functional (also Send Method by e-mail or Send Calibration by e-mail).
20.12.2010
Expand FAQ 103 Clarity and Windows Vista, 7, 8 and 10 - known problems
16.12.2010
Expand FAQ 104 I'm going to extend my Clarity station. Do I need to change my HW key?
16.12.2010
Expand FAQ 105 Is it possible to display more versions of one chromatogram together?
16.12.2010
Expand FAQ 106 In the Chromatogram window, I see only tables and not a chromatogram.
16.12.2010
Expand FAQ 107 INT7 or INT9 board driver does not work properly. How can I reinstall it?
16.12.2010
Expand FAQ 108 What are the Clarity configuration files?
16.12.2010
Expand FAQ 109 What are maximum cable lengths for connecting devices (instruments)?
16.12.2010
Expand FAQ 110 Can I Integrate a chromatogram during its currently running analysis (a kind of snapshot)?
16.12.2010
Expand FAQ 111 What is the difference between commands Export Data and Export Chromatogram?
13.12.2010
Expand FAQ 112 Is it possible to switch between two different configurations?
13.12.2010
Expand FAQ 113 What is the difference between analogue and digital acquisition?
30.11.2010
Expand FAQ 114 How to set proper Sampling Rate?
23.11.2010
Expand FAQ 115 Customer has GC with 1 detector and HPLC with 1 detector - what configuration does he need?
10.11.2010
Expand FAQ 116 When the customer has two HPLC systems, both equipped with two detectors, is it possible to combine 2 channel A/D card together with the 4 channels A/D?
10.11.2010
Expand FAQ 117 How to improve Clarity speed on slow computer?
8.11.2010
Expand FAQ 118 Can Clarity perform a "Norm % quantification"?
26.10.2010
Expand FAQ 119 U-PAD2 with Windows 2000 and computer crash.
26.10.2010
Expand FAQ 120 How to keep all desktop changes common for all users?
20.10.2010
Expand FAQ 121 Some AIA files from Clarity couldn't be imported in some versions of Agilent & HP Chemstation program.
8.9.2010
Expand FAQ 122 Corrupted Outputs in Method setup - Event table after changes in detector's (instrument's) configuration or changes in PC's HW
8.9.2010
Expand FAQ 123 I have one instrument (chromatograph) with four detectors. Can I use them independently (start them in different time)?
7.9.2010
Expand FAQ 124 When I work with a sequence or batch, is it possible to calculate statistical parameters as mean, standard deviation, etc. of the chromatogram batch?
25.8.2010
Expand FAQ 125 How can I order Clarity software?
24.8.2010
Expand FAQ 126 Fast GC. How many points per second is Clarity able to acquire?
23.8.2010
Expand FAQ 127 Windows Vista installation and troubleshooting
13.8.2007
Expand FAQ 128 U-PAD hangs up turning Windows to blue screen
29.5.2007
Expand FAQ 129 IQ Report failed. (IQ = Installation Qualification)
23.4.2007
Expand FAQ 130 What happened to Clarity EVAL?
16.11.2006
Expand FAQ 131 Can I use two different versions of Clarity on a single PC (e.g. BETA and RELEASED version)?
9.10.2006
Expand FAQ 132 Results table displays "N/A" instead of results.
24.5.2006
Expand FAQ 133 I have configured FLD so that two signals are on Instrument 1 and other two on Instrument 2. When I open Instrument 2 and go to Device Monitor it does not display any signal.
24.10.2004
Expand FAQ 134 Can the "Area Sum" integration event (in Chemstation) be replaced by the "group peaks" task (in Clarity)?
14.7.2004
Expand FAQ 135 In the Injection Volume (Single Analysis) the volume unit is in ml instead of μl (microliter). How can I change it?
14.7.2004
Expand FAQ 136 Is it posible to print a report containing 3 or 4 chromatograms overlayed ? When we did it, only one Chromatogram was printed.
14.7.2004
Expand FAQ 137 Is it necessary to work in the C:\Clarity when I create a new project? Is it not possible to work with the internal net?
10.10.2003
Expand FAQ 138 The title "Simulated" is displayed in the Data Acquisition window
10.10.2003
Expand FAQ 139 Is it possible to upgrade Clarity Lite to full Clarity software?
12.9.2003
Expand FAQ 140 Do you offer free Clarity software updates?
10.9.2003
Expand FAQ 141 Can users load old methods, calibrations and chromatograms acquired with CSW32 into Clarity?
10.9.2003
Expand FAQ 142 Can users open or convert methods, calibrations and chromatograms acquired with CSW32 into Clarity?
10.9.2003
 
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Last updated: 2021-10-18 | webmaster