General sales conditions
Prices are invoiced according to a valid pricelist. Prices are EXW (Incoterms). Prices does not include customs fees and delivery charges.
2. Country of origin
All DataApex products are developed, manufactured and shipped from the Czech Republic. Third party’s products are clearly marked.
3. Delivery term, transport
Shipped within 1 week (7 business days) after product payment has been received. We most often use DHL as our forwarding agent.
4. Warranty, support
The length of warranty for all DataApex hardware is 3 years. Warranty includes the replacement of broken or inoperative parts but does not cover the replacement of parts, which have been damaged due to user negligence, misuse or mishap. In cases where the equipment used is not manufactured by DataApex, liability is limited to the warranty provided by that manufacturer and is not covered by DataApex.
All registered users are eligible to receive our free online support.
Software is provided on CD ROM. A printed version of the software manual is included with each CD. All software and manuals are in English only.
Every Data Station requires the User Code and Hardware Protection Key (dongle) (or A/D card for older version than 2.4). The loss of the Hardware Key (or the A/D card for older version than 2.4) will be considered as a loss of the license right and a new license has to be bought in such case. One Data Station is to be used on one PC only. Licensing for each control/extension module is issued for use on the Data Station which must be specified during the ordering process. Multiple instruments connected to the one Data Station may then be controlled by a single control module. The control/extension license is non-transferable.
7. Supplier's statement
CSW™ and Clarity™ Chromatography Stations are exclusively developed by DataApex.
8. Payment term
Advanced payment is required for purchase. Standard payment is generally made by bank transfer, where all bank fees are paid by the purchaser. Alternative payment methods must be approved in writing by DataApex. A penalty of 0.4% weekly interest will be charged to parties who are delinquent in their payment of an invoice.
9. Bank account information
City Bank Prague, Evropska 178, CZ Prague 6
||IBAN: CZ81 2600 0000 0051 0085 4006
||IBAN: CZ04 2600 0000 0051 0378 1009
||IBAN: CZ20 2600 0000 0050 0506 1008
Swift code: CITICZPX
VAT: CZ 16949374