How to get technical support?

Contact us with any software issues, find answers to frequently asked questions, and access documentation and video tutorials.

Technical support is provided:

For free, only the last two major software versions (that is 9.x and 10.x) and for registered users with registered software - according to Update and upgrade policy.
The free technical support does not include installation and application support and software training.
As paid services for older versions, software training, advanced application support etc. 
Support is available for versions 8.0 (released in 2018) and newer.

Are you facing a technical issue?

Please submit a support request with a clear description of the problem and attach any relevant files, screenshots, or logs. 
Before submitting, review the applicable Technical Support Guidelines for Clarity or for Clarity Lite.

Continue using our support form here:

Send support request

Our support team will respond by the next business day.

Explore a variety of extra technical support resources

Documentation & Clarity guides

Web-based documentation, along with a comprehensive user guide and Standard Operating Procedures (SOPs).

Find anything in help
Video tutorials

Video tutorials demonstrating various features, settings and procedures for Clarity chromatography software.

Watch tutorials
Whitepapers & application notes

Papers on practical topics and various solutions using Clarity Chromatography software.

Browse all whitepapers
Trainings & webinars

In order to familiarize users with the software operation, DataApex organizes Clarity trainings and webinars upon request.

Upcoming courses
FAQ

Get quick answers to common questions in our FAQs section.

Find your answer in FAQs
Send report by e-mail from Clarity

Do you have an e-mail client installed on your PC? Click the Help - Send report by e-mail menu item in your Clarity (Lite) Chromatography Software. All required files will be attached to the new email.

How to send report from Clarity