Support

Welcome to our technical support section. Here you will findanswers to frequently asked questions, check our tips or submit aninquiry to our technical support. A User Forum has also beenestablished for users to share questions and experiences with oneanother.

Should you experience some problem with your ChromatographyStation, please follow these steps:

1. Frequently Asked Questions

Review the FAQ section in case the problem has a commonsolution.

2. TechnicalSupport Request Form

Complete and send the Technical Support Request Form to have ourhelp center help you with a solution. Use the Technical SupportNote datasheets to collect the information necessary foridentification of your problem.

For Clarity see the D013 Clarity Support Note

For Clarity Lite see the D030 Clarity Lite Support Note

3. Clarity onlineforum

The main purpose of the online discussion forum dedicated toClarity stations is peer-to-peer support.The Clarity discussion forum is an online conference that coversthe following major sections:

  • Clarity NewsAll news concerning Clarity, such as new releases, updates, betaversions.
  • Discussing ClarityYou can discuss anything concerning Clarity in this section. Andget help from peers or from Clarity technical support
  • Clarity WishlistThis section allows you to suggest and vote for new features thatmay be implemented in Clarity.

4. Tutorials

Software tutorials.

5. Trainings

In order to familiarize users with the software operation, DataApexorganizes Clarity trainings. Trainings are available uponrequest.

You may also contact our help center at the following number(+420) 251 013 400 during business hours (9 - 16 CET) withyour urgent concerns.

All questions, comments, and feedback are welcome. You can shareyour ideas on the discussion forum or write an email directly to us feedback@dataapex.com.