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FAQ

HW key (re)installation

Problem

The USB or LPT HW key is not functional.

Symptoms

  • The "DEMO - missing HW Key" inscription in the Clarity main window. Note that this is until Clarity 6.0.
  • "Missing HW key" dialog is displayed instead of Clarity(Lite) window. Since Clarity version 6.0, Clarity will not enter into "Demo" mode.

Solution

Before you will do anything, ensure the corresponding port (USB, LPT) is enabled in the BIOS settings (integrated peripherals). The drivers can be install even if it is not enabled, however the key will not function then.

a) For a HW key connected to a parallel port check the following:

  • Try to print to the printer.
  • Ensure that the printing cable is not too long (> 3m).
  • Disconnect the printer cable and connect the HW key directly to the port of the computer.

b) For a USB HW key, check the folowing:

  • See whether the USB port is working (e.g. try connecting different device and see if it's working etc.)
  • See whether the HW driver is installed. In such case the green LED on the HW key should be on.

Depending on type of HW key you get with the Clarity, continue with the proper chapter. See images below:

Rockey USB ND Rockey USB Rockey LPT Sentinel USB Sentinel LPT
Rockey4ND

 

Rockey USB

Rockey LPT
Sentinel USB
Sentinel LPT

Rockey USB ND

Rockey USB ND does not need separate installation of drivers. Drivers will be automatically installed once plugged into the USB port.

At first sight, Rockey USB ND is distinguished from other keys by the fact that the casing is grey and transparent (internal chip is visible).

  • Insert the Rockey USB ND into functional USB port.
  • The drivers will be installed automatically.
  • Start Clarity.

Rockey USB

  • Let the key be connected to the computer.
  • Use the instdrv.exe from the installation DVD, \HW_DRIVERS\ROCKEY (up to 6.2) or \BIN\HW_DRIVERS\ROCKEY (since 7.0)(alternatively you can download it from http://downloads.dataapex.com/drivers/Rockey.zip).
  • Run the installer (instdrv.exe) with the option Remove.
  • Restart the computer when requested.
  • Remove the key from the computer.
  • Run the installer (instdrv.exe) again with default settings.
  • When finished, insert the key back into the USB port.

If it will not help, please check, if the used USB port is functional or try to install the station on another computer.

Rockey LPT

1. Verify that the key is properly inserted in the LPT (printer) port.
2. In filemanager (e.g. Windows Explorer) navigate to C:\CLARITY\HW_DRIVERS\ROCKEY (up to 6.2) or to C:\CLARITY\BIN\HW_DRIVERS\ROCKEY (since 7.0).
3. Run the "InstDrv.exe" file to invoke Setup Wizard.
4. Select Repair in the first dialog and click Next.
5. In the second dialog check the Install parallel driver checkbox.
6. Select the Detect the parallel business radiobutton and click the Next button.
7. In the third dialog click the Complete button.
8. You will be asked to Restart Windows.
If this will not help, contact our technical support on support@dataapex.com.

 

Further observed limitations of the LPT HW key

  • Rockey LPT key does not function on LPT2 and higher, it can be used only with LPT1.
  • Rockey will function only on board LPT ports and ignore the ports on PCI cards.

Sentinel USB

  • Let the key connected to the computer.
  • Use the Sentinel Protection Installer from the installation DVD, \HW_DRIVERS\SENTINEL (up to 6.2) or \BIN\HW_DRIVERS\SENTINEL (since 7.0) (alternatively you can download it from http://downloads.dataapex.com/drivers/Sentinel.zip).
  • Run the installer with the option Remove.
  • It is not necessary to restart the computer when requested.
  • Remove the key from the computer.
  • Run the installer again with default setting (Custom installation).
  • Disable the installation of Sentinel Protection Server and Sentinel Keys Server.

Sentinel Protection Installer - Custom Setup

  • When finished, insert the key.

If it will not help, please check, if the used USB port is functional.

Sentinel LPT

  • Verify that the key is properly inserted in the LPT (printer) port.
  • Use the Sentinel Protection Installer from the installation DVD, \HW_DRIVERS\SENTINEL (up to 6.2) or \BIN\HW_DRIVERS\SENTINEL (since 7.0) (alternatively you can download it from http://downloads.dataapex.com/drivers/Sentinel.zip).
  • Run the installer with the option Remove.
  • It is not necessary to restart the computer when requested.
  • Remove the key from the computer.
  • Run the installer again with default setting (Custom installation).
  • Disable the installation of Sentinel Protection Server and Sentinel Keys Server and enable the Parallel Driver.

Sentinel Protenction Installer - LPT

  • When finished, insert the key.

If this will not help, contact our technical support on support@dataapex.com.

Send comment10.6.2016
 

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Last updated: 2017-10-02 | webmaster