ROCKEY4 ND HW key not detected
ROCKEY4 ND (no driver) has not been detected by MS Windows. If it is not detected, it will trigger the following error: Missing HW key.
â–ŚReason: ROCKEY4 ND HW key not detected.
Solution:
Make sure that the USB port in which the ROCKEY4 ND is plugged in functions properly. Otherwise use a different USB port.
ROCKEY4 ND does not need manual installation of drivers.
Insert the ROCKEY4 ND into the USB port and start Clarity. If no error is displayed, the automatic installation of ROCKEY4 was successful.
Proper functioning of the HW key is indicated by a steady green LED on the key.
Caution:
In the case of using Windows 8.1 or later, make sure the version of Clarity is at least 4.0.4.987, but preferably the latest version.
If you suspect the HW key is damaged, please contact DataApex Support (www.dataapex.com).