Alternative Ways for Troubleshooting

If you do not find your answers here, use the www.dataapex.com website where the Support menu will navigate you to video tutorials and frequently asked questions (FAQ). Alternatively, you can contact your distributor or the DataApex helpdesk via e-mail. Please note that we can request the collection of some configuration files. In case you have an e-mail client installed, you can collect these files using the Help - Send Report by E-mail menu in the main Clarity window.

Importantly, solutions to problems connected to particular hardware can be found in their respective manuals.

As the last option when troubleshooting a problem, DataApex also provides remote support via TeamViewer QuickSupport to registered customers in case of complicated issues (paid sevice). For troubleshooting via this option, the user must first contact DataApexTechnical Support(support@dataapex.com). The TeamViewer QuickSupport application can be downloaded by clicking Help - TeamViewer QS in the main Clarity window. The application is ready to be used directly after downloading.

TeamViewer QuickSupport application