The following sections describe how to identify and resolve issues that may occur during Clarity operation.
Network connection was lost during acquisition
Clarity in Network is able to tolerate short network outages (shorter than the duration of the currently running measurement).
If the connection is lost for a longer period of time or at the exact moment when chromatograms are being saved, an error message is displayed indicating that Clarity is unable to save chromatogram to the location indicated in Directories.
In that case, Clarity automatically stores the data locally to ensure no measurements are lost. The subsequent analysis, however, is not started automatically and must be started manually once the connection is restored.
These files can be recovered from C:\USERS\<USER NAME>\APPDATA\LOCAL\TEMP\CLARITY\.
To comply with GLP requirements, files should be transferred back to the network directory using the Archive / Restore command. This ensures that the process is correctly recorded in the Audit Trail.
For more information on how to restore data, please refer to User Guide: Archive and Restore.