How to get help
Invoke the help in Clarity and try to use fulltext search.
Consult the Troubleshooting chapter of the User Guide manual.
If you do not find your answers here, use the www.dataapex.com website where the Support menu will navigate you to video tutorials, frequently asked questions (FAQ), and the Support request form. Alternatively, you can contact your distributor or the DataApex helpdesk via e-mail. Please note that we can request the collection of some configuration files. In case you have an e-mail client installed, you can collect these files using the Help - Send Report by E-mail menu in the main Clarity window.
Solutions to problems connected to particular hardware can be found in the corresponding manuals.
As the last option when troubleshooting complicated issues, DataApex may provide remote support via TeamViewer QuickSupport to registered customers (paid sevice). To use this option, the user must first contact DataApex Technical Support (support@dataapex.com). The TeamViewer QuickSupport application can be downloaded by clicking Help - TeamViewer QS in the main
